Privacy Policy

1. Introduction

TELL PROJECTS ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website contractors.tellprojectstx.com (the "Website").

This policy complies with GDPR (General Data Protection Regulation), CCPA (California Consumer Privacy Act), and Google Ads policies.

2. Information We Collect

2.1 Personal Information You Provide

• Contact Forms: Name, email address, phone number, project details
• Quote Requests: Property address, service type, budget information
• Phone Calls: Phone number, call recordings (with consent)
• Email Communications: Email address, message content

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click behavior
• Location Data: General geographic location (city/state level)
• Cookies & Tracking: Session data, preferences, analytics

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide quotes, schedule consultations, and complete projects
• Communication: To respond to inquiries, send updates, and provide customer support
• Marketing: To send promotional materials (with your consent)
• Analytics: To improve our website, services, and user experience
• Legal Compliance: To comply with applicable laws and regulations
• Security: To prevent fraud, abuse, and unauthorized access

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

4.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics to understand user behavior
• Advertising Cookies: Google Ads for remarketing and conversion tracking
• Preference Cookies: Remember your settings and preferences

4.2 Third-Party Services

• Google Analytics: Website traffic analysis
• Google Ads: Advertising and remarketing
• CallRail: Phone call tracking and analytics
• Facebook Pixel: Social media advertising (if applicable)

5. Google Ads & Remarketing

We use Google Ads for advertising purposes:

• Google may display our ads to you on third-party websites
• We use remarketing to show ads based on your previous visits
• Google uses cookies to serve ads based on your interests
• You can opt-out of personalized advertising at Google Ads Settings

6. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

6.1 Service Providers

• Email service providers (for communications)
• Analytics providers (Google Analytics)
• Advertising platforms (Google Ads)
• Payment processors (for transactions)
• Call tracking services (CallRail)

6.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and safety.

7. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security audits and updates
• Geo-blocking and anti-scraping protection

However, no internet transmission is 100% secure. We cannot guarantee absolute security.

8. Your Privacy Rights

8.1 GDPR Rights (EU Users)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to processing for marketing purposes

8.2 CCPA Rights (California Users)

• Know: What personal information we collect and how we use it
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we do not sell data)
• Non-Discrimination: Equal service regardless of privacy choices

8.3 Exercising Your Rights

To exercise any of these rights, contact us at:

• Email: privacy@tellprojectstx.com
• Phone: (832) 789-8995
• Mail: 5328 Prudence Dr, Houston, TX 77045

9. Data Retention

We retain your personal information for:

• Active Customers: Duration of business relationship + 7 years (tax purposes)
• Prospects: 3 years from last contact
• Marketing Lists: Until you unsubscribe or opt-out
• Website Analytics: 26 months (Google Analytics default)

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in the United States. By using our website, you consent to this transfer. We ensure appropriate safeguards are in place for international transfers.

12. Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals. You can control tracking through cookie settings and opt-out links provided above.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or concerns, contact us:

• Email: privacy@tellprojectstx.com
• Phone: (832) 789-8995
• Address: 5328 Prudence Dr, Houston, TX 77045
• Website: contractors.tellprojectstx.com

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